Digital Transformation Journey with HealthCare Industries

  Digital Transformation Journey with HealthCare Industries Case Study: Leveraging Social Listening and ORM Tools in the Healthcare Industry Prospect : Pharma Company , Industry : Healthcare Background: Pharma companies provider known for its commitment to delivering high-quality medical services and patient-centered care. With a diverse range of medical facilities including hospitals, clinics, and specialized treatment centers, They serves a wide demographic of patients. As the healthcare landscape becomes increasingly digital, the organization recognized the need to enhance its online presence, reputation, and patient engagement through social listening and Online Reputation Management (ORM) tools . Challenge: With the proliferation of social media and online forums, patients and caregivers were sharing their healthcare experiences, opinions, and concerns more openly on digital platforms. Healthcare Group recognized the importance of tracking these conversations to better unde